High Quality Service

Our objective is to provide a high quality service to the au pair and the host family, protecting their interests. High quality service

We provide our participants with a high quality, personal service, so they don’t have to worry about anything.

  • We provide our customers with online registration.
  • We have a rigorous screening process.
  • We advise the au pair on Spanish entry and stay requirements.
  • We provide guidance and support to families and au pairs from start to finish, giving them the best advice for a culturally-enriching experience. We help for a good relationship between all parties for the duration of the au pair’s stay.
  • Telephone helpline.
  • Personal and detailed information about the entire process.
  • On the completion of an aupair home stay, we want to hear about your experience. Please, feel free to send us your comments: We strive for excellence, and are continually improving our service and processes.

Benefits of using Family&Aupair Agency.

Family and Aupair we are founding member of The Spanish Aupair Agencies Association (AEPA) the official Spanish professional trade association for the Au Pair industry.

We work to make sure the Host Family know the Aupair Cultural Exchange program. We assist to our au pairs with the careful matching to vetted families in Spain, we selected the families with care and this ensures successful and safe placements.

Once the au pair is placed with their host family in the Spain we will offer the following benefits:

  • Free welcome pack for the au pair
  • 24 hour emergency helpline
  • Use of the AEPA APP to find another au pairs nearby
  • Meetings and introductions to other au pairs
  • Support and advice throughout au pair stay from a professional agency